Terms & Conditions

Please read these ‘Terms and Conditions’ of use carefully before placing an order on www.allworkgear.com (hereinafter Website) for any products from Terve Elo Oy (hereinafter Company).

These ‘Terms and Conditions’ apply to all products supplied by Terve Elo Oy, fully registered in Savonlinna, Finland, Reg. No.2549108-8 (‘We/Us’).

Please read these ‘Terms and Conditions’ carefully and retain a copy for future reference if needed.

By ordering products on the Website, you agree and accept your agreement to be bound by these ‘Terms and Conditions’ hereinbelow.

In addition to your statutory rights as a consumer, these ‘Terms and Conditions’ shall govern the Contract to the exclusion of any other terms or conditions.

1. Sale

1.1 The Customer (‘Consumer’) shall place an Order for products by submitting a completed order form on the Website. The Company shall confirm acceptance of the Customer’s order in writing via email and will supply the products to the Customer in accordance with the Customer’s Order.
1.2 Subject to the customer’s statutory rights the Company reserves the right to refuse to supply the Order.
1.3 The Company supplies Products to the Customer for it’s own use and not for resale or any other commercial purpose, unless you have opened a Trade account with Us. Separate terms and conditions apply to trade accounts, which are available on request to trade customers.
1.4 When you submit an Order on the Website, it does not mean the Company has accepted your Order. No Contract exists between you and Us for the sale of any products until We actually dispatch the products to you. Once We do so, there is a binding legal Contract between us.
1.5 The Contract is subject to your right of cancellation if you are a Consumer (see below).
1.6 We may change these ‘Terms of Sale’ without notice to you in relation to future sales.
1.7 By submitting an Order Form for the Items, the Customer accepts that it is his/her obligation to pick the colour and size of the products on the Website. Our role is to give measuring size charts and advice on the Website to assist you in selecting the correct colour and size.
It is also the obligation of the Customer to choose appropriate work attire and equipment from the Website based on his or her demands or the directions of his or her employer.
If the Customer makes a mistake or changes his/her mind after delivery and realizes that he/she chose the wrong colour, size, or type of goods on the Website, product return and refund procedures will be controlled by the terms in the ‘Delivery and Returns’ part of the Website.
1.8 The Company reserves the right to increase prices of the Products on the website prior to accepting the order from the Customer due to any reasons beyond the control of the Company (such as, without limitation, any foreign currency exchange fluctuation, currency regulation, increase in the costs of the Products to the Company).
Every effort is made to ensure that the prices shown on the Website are accurate at the time you place your order.
If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
1.9 The Company shall take the right to make any changes in the specification/description of the Products to reflect any changes coming from manufacture to conform with any applicable statutory or EU regulations.
1.10 The description of the products at the time you place your order will be as shown on the website.
1.11 The products on the Website are subject to availability, and the manufacturer has the right to sell out or discontinue certain product models. If, for any reason beyond our reasonable control, we are unable to supply a particular item, We will not be liable to you except to ensure that you are not charged for that item.
In such a circumstance, We shall notify you as soon as feasible and reimburse any money paid by you or deducted from your payment method for the Products.
1.12 If an error is found on the Website or in any order, The Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, We will refund you or credit for any sum that has been paid by you or debited from your payment method for the products.
1.13 In addition to the price, you will be required to pay a delivery charge for the products, as written in the section of the Website ‘Returns and delivery’.
1.14 The price of the Products and delivery charges are inclusive of Finnish VAT which the Customer shall be liable to pay to the Company.
Finnish VAT for clothing products is 24%. VAT for handling and shipping – 24%
1.15 Payment for the products and delivery charges can be made by any method provided on the Website at the time you place your order.

2. Price and Delivery Charges

2.1 The Price of the Products and Conditions governing this Contract shall be the Price and Conditions quoted on the Website on the date of placing the Order.
2.2 Orders exceeding €200.00 (or its equivalent in US dollars, $, or British pounds, £), excluding shipping and handling, are delivered free inside the EU.
For Orders valued less than €200.00 (or its equivalent in US dollars, $, or British pounds, £), excluding shipping and handling or where the Customer opts for an improved delivery service or where the Customer’s address is outside the EU, the Customer will pay the Company’s delivery charges as quoted on the website on the date of submission of the Order Form.

3. Payment Terms

3.1 Payment for products and shipping fees can be done using any of the payment options listed on the Website (Visa, Master Card, other cards, PayPal account, Klarna or any other alternative payment methods provided at the time of Order payment).
3.2 All products are subject to availability. If on the receipt of your Order the products you have ordered are not in stock, the Company will inform you as soon as possible. and refund you for the amount that has been paid by you or debited from your card or PayPal account.
3.3 When you pay your Order, the Company does not charge your credit card or other payment method. Instead, the Company authorizes the payment method used to complete the Order.
If any of the products in your Order are out of stock, the authorization will be cancelled and the full payment will be voided/refunded on the day of the Order. The amount you paid for the Order will then be refunded to the payment method you used to place the Order. The refunded money will most likely be available the same day, however there may be delays due to inter-banking processes.
3.4 If you agree with our Customer Care Service that you wish to keep other in-stock items in your Order, the amount returned to your payment method will be less the price of these items.
3.5 All prices listed on the Website are excluding delivery charges.
3.6 When using credit cards or other payment methods, the payment is approved by the payment provider after the capture (charge) is complete.
Other payment options, such as bank transfers, may take some time until we confirm the payment.
Certain orders may be held while the transaction is being checked for various types of fraud.

4. Dispatch and delivery

4.1 Despatching of the Order is only done after authorization and capture (charge) of your payment.
4.2 All products purchased from the Website will be delivered to you by Finnish courier service (Posti) from our logistical facilities in Finland or directly from the manufacturer’s country. Under an agreement between Posti and the courier service, another courier service in your country may be employed to deliver the Order in the country of destination.
4.3 The Company shall endeavour to despatch orders within 5 working days after receiving payment from the customer.
4.4 Delivery charges vary according to the destination and weight of your parcel. If the cost of sending your parcel exceeds the standard charge we have implemented for your region, we will not ask you to pay the revised cost.
4.5 Every effort will be made to despatch the goods within a reasonable time period.
The Company shall not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
4.6 The products you order will be delivered to the address you give when you place your order. However, for deliveries outside EU or the United Kingdom additional delivery charges may apply. Please note that you may also be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
4.7 If there is no one at the address given who is competent to accept delivery of the products, you will be notified of an alternative delivery date or a place to collect the products by the courier in your country.
4.8 You will become the owner of the products you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

5. Cancellation/Returns Policy

5.1 You may cancel your purchase prior to the charge (capture) of your payment method or on the same day the Order was placed by contacting Us in writing at hello@allworkgear.com, and indicating your order number and the reason for cancellation.
When products in your purchase have already been processed (usually on the same work day), the order cannot be cancelled after the charge (capture) of your payment method used for order payment.
You have the right to cancel your order once you get it, subject to the conditions outlined in the ‘Delivery & Returns‘ section of the Website. Cancellation notice should clearly indicate your Order number, Date, amount paid and reasons for cancellation.
5.2 The items must be returned at your own expense and in their original packaging, unopened and in a good, sellable condition, with all labels in place, to Us.
We recommend the use of a recorded delivery service. These costs of return delivery will not be reimbursed by Us.
5.3 You can no longer cancel your order once you have opened the packaging and used/wear the product. However, your statutory rights concerning the quality of those products will be unaffected.
5.4 The Company will refund the buyer for the price of the goods within 30 days of receiving the returned goods in a sound condition and unopened original packaging. The price for goods will not be returned if returned items are not intact, dirty, damaged or not in a sound, sellable condition.

Please read in more detail in ‘Delivery & Returns‘ section of the Website.

6. Export Terms

6.1 Where the goods are supplied for export from Finland or other EU country, you will be liable for complying with any legislation or regulations governing the import of products into the country of destination and for the payment of any import duties or taxes which are levied on them.
6.2 It is the obligation of the customer to get familiar with the customs requirements of the country of destination.

7. Risk and Ownership

7.1 The products will be at your risk from the time of delivery.
7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

8. Liability

8.1 The Company shall not be responsible for any defect in the goods arising from wear and tear, wilful damage, accident, negligence by you or any third party.

9. Data Protection

9.1 The Company guarantee that it shall endeavour to protect the customer’s privacy and data in accordance with any EU and Finnish applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company’s Privacy Policy.
Please see our Privacy Policy for the personal information we collect through our website and how we use it.
9.2 We will only use the information you provide about yourself (Customer’s personal information) for the purpose of fulfilling your order, or to notify you of similar products that We supply (including Newsletters you signed up to) and that may be of interest to you from time to time, unless you agree otherwise.
You can correct any information about you, or ask for information about you to be deleted, by giving written notice to Us at the address or email address shown below.

10. Intellectual Property

10.1 All copyright in the material contained on the Website belong to Terve Elo Oy (The Company).

11. Company Registration

11.1 These are the ‘Terms and Conditions’ of Terve Elo Oy (The Company) (registered number 2549108-8) whose principal place of business and logistic facilities are at Parkumaki 58830, Sallinjoentie 134, Finland.

VAT number is FI2549108-8.

11.2 We will retain the right to employ third-party logistics facilities in any other EU country, including shipping company fulfilment services.

12. Acceptance of Conditions

12.1. By ordering, the customer acknowledges that it has agreed to the incorporation and acceptance of these ‘Terms and Conditions’.

Please contact us if you have any further questions or concerns. Our contact details are:

Email: hello@allworkgear.com
Telephone: +358 465791038 (also WhatsUp, Telegram)
By post: Terve Elo Oy. 58830 Parkumaki, Sallinjoentie 134, Finland.

Please be aware that the Company (as defined below) maintains the right to change these terms and conditions at any moment until your transaction is placed. Once the order has been placed no variation to the conditions shall be binding.

13. Accuracy of the Website information

13.1 Whilst the Company uses reasonable efforts to include accurate and up to date information on this Website, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this site. The information provided on this web site is based on information from manufactures or public sources of information on the web.
13.2 The Company makes no warranties nor express or implied representations whatsoever regarding the accuracy, completeness, timeliness, comparative or controversial nature, or usefulness of any information contained or referenced on this Website.
13.3 The Company does not assume any risk whatsoever for your use of this website or the information contained herein. Workwear and gear Regulations and standards are subject to change, and the material on this Website may become out of date, erroneous, or incomplete.
13.4 Product descriptions and claims on the website are sourced from the manufacturers of the products.
13.5 The Company accepts no liability or responsibility for the content of this website in relation to death or personal injury or breach of these ‘Terms and Conditions’ caused by its negligence.

14. The right to withdraw

14.1 The Company may withdraw the sale or distribution of any Products supplied by the Company without prior notice, or liability, to the Customer.
It generally occurs as a result of the manufacturer’s stock position.
14.3 Where the Company provides the Customer with product information about any conditions, recommendations or warnings necessary to ensure that the Products will be safe, the Customer agrees to use the Products accordingly.
14.4 The Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s ‘Terms and Conditions’ or manufacture’s recommendations.14.5 The Company will not be held accountable if EU requirements for clothing and equipment do not function in your country of destination.
It is the obligation of the Customer to be aware of such disparities and to accept the risk of utilizing the items acquired from Us.

15. Termination

15.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: fails to make payment of the Order Total plus any applicable postal and handling costs on the date of the Order; and is in breach of these Conditions or any other contract between the parties.
15.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Products under the Contract at the date of termination.

16. Miscellaneous

16.1 Any notice required under these ‘Terms and Conditions’ shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served:
16.1.1 if sent by prepaid first class post to the party to whom it is given, on the second Working Day after posting; or
16.1.2 if sent by prepaid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or
16.1.3 if sent by email to the recipient’s email address at the date and time but provided that a hard copy is sent by post (subject to 16.1.1) within 24 hours of delivery of the email.
16.2 If any of these ‘Terms and Conditions’ is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these ‘Terms and Conditions’ and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
16.3 The Contract and these ‘Terms and Conditions’ shall be governed by the laws of Finland and the parties submit to the exclusive jurisdiction of the Finnish courts.
16.4 The Customer shall not transfer, assign or subcontract its obligations under the Contract without the Company’s prior consent in writing.
16.5 Failure or neglect by the Company to enforce at any time any of these ‘Terms and Conditions’ shall not be a waiver of the Company’s rights and it shall not affect the validity of the whole or any part of these ‘Terms and Conditions’ or prejudice the Company’s right to take subsequent action.

17. Acceptance of Conditions

17.1 By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.

18. Applicable Law

18.1 These ‘Terms and Conditions’ and the supply of the products will be subject to Finnish law, and the Finnish courts will have jurisdiction in respect of any dispute arising from the Contract, or related to, a visit to the website, although we retain the right to bring proceedings and enforce judgements against you for breach of these conditions in your country of residence or any other relevant country.
18.2 This does not affect any legal rights you may have as a consumer under the law of the EU country where you live or non-EU country or any right you may have to take legal proceedings there.

19. CUSTOMER SERVICE

19.1 For further information about Products listed on the website, or to deal with any queries, please contact our Customer Care Department by email at hello@allworkgear.com or by telephone on +358 465791038.

20. Accessing Our Website

20.1 Access to our website is permitted on a temporary basis, and We reserve the right to withdraw or amend the service we provide on the Website or to restrict access to some parts of the Website, or the entire Website, to users who have registered with us without notice.
20.2 We shall not be liable if for any reason the Website is unavailable at any time or for any period. It could happen, for example, when hosting provider schedules maintenance or has down time periods as well as due numerous other technical reasons.
At that time the Website can become totally inaccessible.
20.3 If you choose, or you are provided with, a user identification code (including personal coupon code), password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by Us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
20.4 When using the Website, you must comply with the provisions of these ‘Terms and Conditions’ as set out herein.
20.5 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.

21. Your use of our Website
    21.1 You may use the Website only for lawful purposes.
    21.2 You may not use the Website:
    -in any way that breaches any applicable local, national or international law or regulation.
    -in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
    -for the purpose of harming or attempting to harm minors in any way.
    -to send, knowingly receive, upload, use or re-use any material which does not comply with our content standards.
    -to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
    -to knowingly transmit any data, send or upload any material that contains any kind of viruses, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    You shall also agree:
    -not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of these terms.
    -not to access without authority, interfere with, damage or disrupt:
    Any part of the Website;
    Any equipment or network on which the Website is stored;
    Any software used in the provision of the Website; or
    Any equipment or network or software owned or used by any third party.
    
22. Changes on the Website
    22.1 We aim to update the Website regularly, and may change the content at any time. Therefore we encourage you to read these ‘Terms and Conditions’ regularly even if you are a registered user since these terms are legally binding on you.
    22.2 If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
    
23. Website liability
    23.1 The website is provided as it currently is and we do not guarantee that the Website will meet your expectations or requirements. If your computer equipment does not support relevant technology, including encryption, you may not be able to access the Website and/or use some or all of the services.
    23.2 The website is accessed via the World Wide Web, which is independent of Us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations.
    23.3 We will not have any liability to you or any other person, arising out of or in connection with your use of the Website, or your inability to use the Website, or for any other reason including: (i) anything due to any events outside our reasonable control; or (ii) unforeseeable losses or damages.
    23.4 Nothing in these ‘Terms and Conditions’ is intended to limit or exclude any liability for death or personal injury arising from negligence, or for fraudulent misrepresentation, or any other liability which may not be limited or excluded by law, or intended to affect your statutory rights as a consumer.
    
24. Viruses, hacking attacks, other offences
    24.1 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack (DOS attack) or a distributed denial-of service attack (DDOS attack).
    24.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as may be amended or re-enacted. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
    24.3 We will not be liable for any loss or damage caused by a DDOS attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
    24.4 The website must not be framed on any other website, nor may you create a link to any part of the website other than the home page. The website from which you are linking must comply in all respects with the content standards set out herein.
    24.5 If you wish to make any use of material on the website other than that set out above, please address your request using information on the ‘Contact Us’ page.
25. Links from the Website
    25.1 The Website might have links to other sites and resources provided by third parties. These links are provided for information only. We have no control over the content of those web sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
26. Suspension, Termination and Indemnity
    26.1 If you breach or fail to comply with these ‘Terms and Conditions’ or any part hereof, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
    Immediate, temporary or permanent withdrawal of your right to use the Website (including but not limited to blacklist of your IP address or subnet address).
    Immediate, temporary or permanent removal of any posting or material uploaded by you to the Website.
    Issue of a warning to you.
    Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    Further legal action against you.
    Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
    We exclude all and any liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
    
27. Variations
    27.1 We may revise these ‘Terms and Conditions’ or any part of it at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in ‘Terms and Conditions’ may also be superseded by provisions or notices published elsewhere on our website.
28. Legal Disclaimer
    
    28.1 Users of the Website should not solely rely on information provided on the Website for their own personal safety. Any questions regarding your own safety at the work place should be addressed to your employer.
    28.2 The Company does not record specific website user information and does not contact users of the Website. You are hereby advised to consult your employer or professional safety expert prior to making any decisions, or undertaking any actions or not undertaking any actions related to any workwear and gear use you might have at any time, now or in the future.
    In using the Website you agree that neither the Company nor any other party is or will be liable or otherwise responsible for any decision made or any action taken or any action not taken due to your use of any information presented at the Website.
    28.3 Allworkgear.com is not a manufacturer of products sold on the Website.
    While we work to ensure that product information on the Website is correct, manufacturers may alter their product information. If you have any specific product queries, please contact the manufacturer directly on www.engel.eu website or other manufacture website.

In case you have any concerns about content of the Website, please contact Us at hello@allworkgear.com.