We want to make sure that your orders get to you as soon and simply as possible. All orders are despatched from Savonlinna, Finland where we keep our stock or from Manufacture’s country (some EU country, for example Denmark or Netherlands).
If the products in your purchase are in stock
If the products in your purchase are in stock, your order will be sent the next business day after we receive it.
Finland
Orders are delivered around Finland within about 5 working days. The price for delivery of a parcel around Finland depends on its weight and can vary from 5 to 25 EUR.
Our shipping provider in Finland is Posti (www.posti.fi).
EU countries & non-EU countries
We ship to every country in the European Union. Delivery to non-EU countries will be decided depending on specific destination country.
We reserve the right to reject delivery to a specific non-EU country due to the complications of customs procedures or the uncertainty of delivery to such a country.
If your country of destination is not listed on our website, please contact our Customer Care Service at +358 46 5791038 (also WhatsUp) or write to orders@allworkgear.com to inquire about the possibilities of delivery to your country.
Based on current Posti rates, your shipping charge will be calculated during the checkout process before any money is collected.
If the products in your purchase are not in stock
If the items in your order are not in stock, we will order them from the manufacturer. When we receive your order, it will be processed the next business day.
Your order will be dispatched from Finland, the manufacturer’s country, or a logistics fulfillment services provider (packing warehouse) (usually in Denmark or Netherlands).
The entire procedure might take up to two weeks. Please be patient while we process your order.
The majority of these logistics is beyond our control, however we will try our best to accommodate your order.
International delivery charges
Due to coats or pants that easily weigh more than one kilogram, certain packages may become bulky.
The cost of international delivery varies depending on the weight and location. Your delivery fee will be computed during the checkout process before money is collected based on current rates.
Please check our Terms & Conditions page for more information.
For Order items valued greater than €200 (or its equivalent in $, £) the Price of the goods includes delivery to EU country (including Finland) by Finnish postal service (Posti).
For Order items valued less than €200 (or its equivalent in $, £) or where the Customer opts for an improved delivery service or where the Customer’s address is outside the EU or UK, the Customer shall pay the Company’s delivery charges as quoted on the website on the date of placing the order.
Delivery charges vary according to the destination and weight of your parcel. If the cost of sending your parcel exceeds the standard charge we have implemented for your region, we will not ask you to pay the revised cost.
When we despatch your parcel
Every effort will be made to despatch the goods within a reasonable time period. It’s possible that we won’t have the product you ordered in our stock in Finland.
If the product is not discontinued by the manufacture, we’ll have it in Finland in a few business days. The parcel will be shipped from Finland then.
The package might also be delivered from the manufacturer’s country (in the EU) or a fulfillment services provider (packing warehouse) (usually in Denmark or Netherlands).
We will refund your order in full or in part if the product is discontinued and we are unable to supply it.
We shall endeavour to despatch your order without any delay once we get it in stock and after receiving payment for the Order.
Despatching of the Order is only done after authorization and capture of your payment or after we receive order payment on our bank account. We never capture the payment if we are not sure that the product you order is in stock.
That results in easy money return by the way of void or reversal in case of credit cards and refund in case of PayPal. Usually the money gets back to your account on the same day.
We usually check the availability within a couple of hours after the order has been placed. If we can’t supply the product we will immediately refund the according amount.
Export Terms
Where the goods are supplied for export from Finland, you will be liable for complying with any legislation or regulations governing the import of products into the country of destination and for the payment of any import duties or taxes which are levied on them.
Customs declaration and commercial invoice are required for orders shipping outside the EU. As a result, preparing these orders to despatch takes longer than preparing EU orders.
Please note that you may also be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
If you order from UK, please note that you’ll be contacted by Royal Mail, Parcelforce or other courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.
They’ll send you a bill stating exactly which fees you need to pay.
You will not have to pay anything to the delivery company to receive goods worth less than £135 unless they’re gifts over £39 or excise goods (for example, alcohol and tobacco). Read more here.
Before placing a purchase order on our website, please carefully verify the customs regulations for your place of destination on your own.
Despatch and Delivery Information
All products ordered from the website shall be sent to you from our logistics facilities in Finland via Finnish postal service (Posti). Other courier service in your country may be used under agreement with Posti to deliver the order in the country of destination.
We will not be liable for any loss or damage you experience as a result of a reasonable or unavoidable delay in delivery since it is beyond our control.
Your order will be delivered to the delivery address you provide on our website when you place the order.
If there is no one at the address given who is competent to accept delivery of the products, you will be notified by the courier service in your country of an alternative delivery date or a place to collect the products.
Please note!
Both the items in the order as well as the shipping charges will not be refunded to you if you do not get the package with your purchase within the allotted time frame and the parcel is returned to us.
The item is returned to the sender if the receiver fails or refuses to receive it for whatever reason, despite the courier service contacting him/her at the address and other contact details specified in the Purchase order.
In this instance, the sender is not liable for the undeliverable package and is not obligated to reimburse the buyer for the amount of the order, including shipping costs.
Please be aware that under these circumstances it is us who are responsible for the cost of the package return.
You will become the owner of the products you ordered and responsible for risk of loss or damage to them once they have been delivered to you. The products will be at your risk from the time of delivery.
Our Delivery Options
Target Delivery Times (EU): Usually 8-10 working days if all products are in our stock
Target Delivery Times (outside EU): 10-15 working days if all products are in our stock
However, it may take longer during busy times or logistics problems.
How can I amend or cancel my order?
If you wish to amend an order please call +358 465791038 (or text over WhatsUp) as soon as possible so we can change the order prior to despatch.
Unfortunately, your order cannot be cancelled or modified after it has begun processing or has been shipped. You must wait then until you get the order and then follow the Returns and Refunds section of this guide.
Where is my order?
You may follow the progress of your order delivery on www.posti.fi or another international tracking website, such www.17track.net/en or other.
If you have not received your order within a reasonable number of days, please call or chat our Customer Care Team at +358 46 5791038 or email hello@allworkgear.com so we can assist you.
Can I place an order over WhatsUp?
Yes, you can place your order writing to our Customer Service WhatsUp at +358 46 5791038. We will discuss your order and place it sending you the payment link.
Do I have to register to place the order?
You do not need to register an account on our website to place an order. We offer a guest checkout option. However, whilst placing the order, you will have to provide all billing and delivery information.
Cancellation/Returns Policy
We hope you are pleased with your purchase from AllWorkGear.com, however we recognize that there may be occasions when you need to return an item to us for whatever reason.
- You may cancel your order prior to the start of the ‘Order processing’ and shipping by emailing to hello@allworkgear.com with your order number, date, amount paid and reason for cancellation.
If you want to cancel your order, you should do it as soon as possible after the order has been placed.
The beginning of ‘Order processing’ means placing an order with the manufacturer, which obligates us to pay for the ordered items. It is not possible to cancel an order after it has begun processing or has been dispatched.
This type of Cancel request should be sent immediately to hello@allworkgear.com
2. The manufacturer’s policy governs our return policies regarding items that were sold and used by the customer
- Products sold more than 3 month ago can not be returned no matter what the reason is
- Items must always be returned after informing our Returns department, which must then consult with the manufacturer. The objective for this is to identify exactly what is wrong with the work gear and clothing
- Only items that are 100% sellable and in their original packaging may be returned
- Shipping expenses are not refundable under no conditions
- The customer is liable for any return shipping fees and duties
- Items returned by the customer without prior consent will not be refunded and shall be returned to the customer at its expense
- If an item is submitted to us outside of the 3 month returns policy timeframe and is thus ineligible for a refund or credit, we may charge a 10 eur administrative fee for processing the invalid return, as well as the full postal charges, including packaging and VAT, to return the item to you.
3. If an item develops a flaw due to a manufacturing or materials defect after 14 days but within 3 months, we will be able to issue a refund for that product if it is judged defective. It is the manufacture who shall examine the item(s) and take a decision to replace or refund it.
Please keep in mind that if an item develops a defect because of misuse or user damage rather than a manufacturing fault or shortfall, we will be unable to exchange or refund your purchase.
4. If you did not open original product packaging and want to return goods
If you purchased products by mistake, do not like the colour, or the size is wrong, you can return products. Products must be returned intact in their original packaging and at customer’s expense. If we receive the item(s) which do not meet this condition, we shall not return the money for the purchase.
Purchased item(s) can be shipped back to the customer to delivery address at its choice when shipping costs have been paid.
5. Unwanted or unsuitable products
We want you to be satisfied every time you purchase with AllWorkGear.com, however sometimes a product isn’t what you expected or isn’t appropriate.
You have the option of returning your merchandise for a refund. Returned goods must be unused, in their original packaging, and resallable.
If we receive the item(s) which do not meet this condition, we shall not return the money for the purchase.
Purchased item(s) can be shipped back to the customer to delivery address at its choice when shipping costs have been paid.
This type of the return policy is valid for 14 days after the consumer receives the goods.
It means that you have 14 days from the day you get your purchase from us to notify our Customer Care Team that you want to return it if it is inappropriate.
How is the 14 days period calculated
The 14-day period comprises all days (working or otherwise) from Monday through Sunday and ends 14 days after the products enter your physical possession.
You must inform us of your wish to cancel within this period of 14 days. If you declare that you would like to cancel your order outside of this cooling-off period, you will be not be able to return or exchange your goods.
If an item is submitted to us outside of the 14 days returns policy timeframe and is thus ineligible for a refund or credit, we may charge a 10 eur administrative fee for processing the invalid return, as well as the full postal charges, including packaging and VAT, to return the item to you.
6. Faulty or damaged goods
We endeavour to package our items so that they arrive securely to you. However, if an item you get is damaged, please notify us within 14 days of receipt. Please send us photos proving that the item(s) were damaged when you received them.
We will cover your postage charges for returning damaged products once they we have received them.
When we have received and processed your returned item at our Returns facilities, we will be able to reimburse the item(s) plus the cost of delivering the shipment to you within 30 days from the date when we received the products.
We will refund your card or other payment method used to pay the Purchase order. We shall not refund any other payment method which was not used for the purchase.
7. Incorrect products
Shipment and packing staff constantly works hard to guarantee that your order with right items reaches you as soon as possible.
If you get an erroneous item as a consequence of our error, please notify us immediately so that we may make arrangements to return product (s).
The condition of returned products
Products must be unused with all labels in place, and in their original packing in order to be resalable.
If the Returns department detects that the package was opened, labels torn off and/or replaced and/or the items were used, and/or item(s) reveals any sign of slightest tear and wear, no money will be reimbursed.
The products to be returned must be returned unopened, at your own expense and received by us in a sound sellable condition. We recommend the use of a recorded delivery service.
Please contact us by email at hello@workwear.com or by WhatsUp at +358 46 5791038 before returning any goods. We will then provide you with instructions on ‘Return procedures’.
Please do not return products unless you have received your returns instructions and the return address details, as some items may need to be sent straight to the manufacturer.
All postage costs incurred by you in returning the unwanted item(s) must be paid by you and are not refundable. We will only refund delivery costs if the return is a result of our error or is due to a faulty product.
We cannot refund or replace things that are not in resallable condition unless they are damaged or were shipped to you in error.
When you return an item to us, you do so at your own risk until we get it. As a result, we recommend that you return the item to us through the tracked shipping with enough insurance or protection for loss and/or damage to the product.
Please use appropriate packaging to keep the goods safe. You are responsible for the merchandise until it is returned to us.
You can no longer cancel your order once you have opened the product packaging or used the product.
However, your statutory rights concerning the quality of those products will be unaffected.
The Company will refund the buyer for the price of the goods within 30 days of receiving the returned goods in a sound condition. The price for goods will not be returned if returned items are not intact, dirty, damaged or not in a sound, sellable condition.
Certain goods are exempt from our Return policy due to hygienic concerns or the nature of the product. To avoid ‘disappointment, if you would need more information about your product’s ‘Return policy’, please contact our Customer Care Team at +358 46 5791038 WhatsUp before purchasing.
For example, T-shirts, shirts, socks, and underwear cannot be returned.
Please use this email address to send us a cancellation note after you have received your order.
hello@allworkgear.com
To return your goods, either our address shall be used or the address of the manufacture which we have to agree before returning your purchase.
8. Products returned to us but not purchased from AllWorkGear.com
If an item is returned to us that was not purchased from us but rather from another vendor, no refund or exchange will be provided. We retain the right to impose a 10 eur administration fee as well as the shipping price for returning the wrongly returned item(s) to the sender.
When you return the item(s), please make sure you return what you purchased from us.
If you are unclear where you purchased the item, please contact our Customer Care Team at +358 46 5791038 WhatsUp and we will check our system to see if the order was placed with us.
Please also check our Terms & Conditions page for additional information.