Customer Help
Welcome to the AllWorkGear.com Quick Help Center
Common purchase queries answered
Orders and Shipping
Delivery times will depend on whether the product is in our stock or in manufacture’ stock.
If the product is in stock in Finland, delivery inside the EU can take 10-12 business days, and longer if the country is not in the EU.
If the product is not in stock, we will have to order it from the manufacturer, which will take an extra 3-5 business days.
Your order will then be dispatched from the manufacturer’s country or from a fulfillment provider in an EU nation (usually Denmark or Netherlands).
You do not have to have an account to place an order on our site. You can place an order as a guest. However, if you think that you might regularly make purchases from our website, creating an account will allow you to:
– You can update your personal details and modify your password.
– Your addresses (invoice and delivery) are saved for future orders
– Order tracking is available online
– Your order history is available at all times
If your order has not been shipped:
Please email us ASAP at orders@allworkgear.com with your order number and updated shipping address.
If your order has been shipped:
You will have to contact the courier service in your country of destination.
Every parcel we ship has an online tracking number. You may track the shipment and know when it arrives in your country, as well as which carrier is in charge of delivery.
We cannot update the shipping address on our side once the parcel has been dispatched.
If you need to change your shipping address because you will not be home during a delivery, you may want to nominate a neighbour to receive the delivery.
All orders are shipped via a tracking service. On the day of delivery, you will get a tracking number through email and/or text message.
If you do not get the tracking code by the delivery date, please contact our Customer Service.
If your order was shipped by Finnish Post Service, you may check its progress on Posti’s website (www.posti.fi).
If your purchase is shipped by another courier service from a country other than Finland, the order status may be checked on the website of that courier service or using any worldwide tracking system such as www.17track.net/en or another.
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Not by default, however at the payment page of the checkout there is an option to tick the box ‘Store this credit card info for later use’ should you wish to do so.
Alternatively, many web browsers provide this option should you prefer to save your details across your devices.
Please note that any saved card information is safely stored with the latest encryption technology and cannot be accessed by team members.
No, we do not accept payments made by cheque. AllWorkGear.com’s accepted payment methods are credit/ debit card, PayPal, other alternative payment methods and bank wire.
If paying by bank wire transfer, please check your invoice for AllWorkGear.com’s banking details, ensuring payment in your chosen currency is made to the correct bank account.
VAT of 24% due is already included in the price of something you buy in a shop. No tax is added when you pay.
VAT is shown on a separate line in our invoices or purchase orders. It shows a separate amount for VAT and our VAT registration number.
This does not mean you’re paying extra – it just shows how much tax is included in the price.
We distribute internationally to all EU countries as well as non-EU countries, albeit your country may not be on the list. It might happen as a result of the difficult customs clearance processes we discovered via our experience.
If your country of destination is not listed, please contact our Customer Service to see whether we can send the order there.
Please keep in mind that it is the obligation of the buyer to check customs restrictions in the country of destination. We are not liable for any tariffs or fees incurred as a consequence of customs clearance in your jurisdiction.
Because there is now just one manufacturer (ENGEL Workwear) represented on our website, all packages will arrive at your destination as a single package.
If your card payment was unsuccessful during the checkout process, you may want to try an alternative card or choose another payment method.
Alternative payment methods we offer are Bank Wire transfer, PayPal or other payment methods you can see on the website during the checkout process.
You may also want to contact our Customer Service to find out the decline reason.
If you need to return an item
Returns and Refunds
We recognize that there may be occasions when you need to return an item to us for whatever reason.
You may cancel your order prior to the start of order processing and shipping by emailing to hello@allworkgear.com with your order number, date, amount paid and reason for cancellation.
The manufacturer’s policy governs our return policies regarding items that were sold and used by the customer.
Read more in ‘Delivery & Returns‘ page.
Shipment and packing staff constantly works hard to guarantee that your order with right items reaches you as soon as possible.
If you get an erroneous item as a consequence of our error, please notify us immediately so that we may make arrangements to return product (s).
We endeavour to package our items so that they arrive securely to you.
However, if an item you get is damaged, please notify us within 14 days of receipt.
Please send us photos proving that the item(s) were damaged.
We will cover your postage charges for returning damaged products once they have been dispatched and we have received the shipping receipt.
When we have received and processed your returned item at our Returns facilities, we will be able to reimburse the item(s) plus the cost of delivering the shipment to you.
We will refund your card or other payment method used to pay the Purchase order.
Please contact us by email at cancel@workwear.co.uk or by phone at +358 46 5791038 before returning any goods. We will then provide you with instructions on Return procedures.
Please do not return products unless you have received your returns instructions and the return address details, as some items may need to be sent straight to the manufacturer.
We cannot refund or replace things that are not in resallable condition unless they are damaged or were shipped to you in error.
Read more in ‘Delivery & Returns‘ page.
You may cancel your order prior to the start of order processing and shipping by emailing to hello@allworkgear.com with your order number, date, amount paid and reason for cancellation.
You should do it as soon as possible after placing your order.
This type of Cancel request should be sent immediately to orders@allworkgear.com
The beginning of ‘Order processing’ means placing an order with the manufacturer, which obligates us to pay for the ordered items. It is not possible to cancel an order after it has begun processing or has been dispatched.
Unfortunately for hygiene reasons we cannot accept any of the following items back:
- Underwear
- Shirts and T-shirts
We understand that that you would like to try items on, but, we cannot accept these items back just for hygiene reasons. This does not affect your Statutory Rights.
We will only refund your delivery costs under special circumstances, for example if your entire order was faulty or incorrect.
If you chose to have your order sent to you on an express delivery service, we will only refund you for the cost of standard delivery.
Please make sure to keep your Proof of Postage receipt safe until you receive your full refund.
You will be able to track the progress of your return back to us using the tracking information provided on your Proof of Postage receipt.
Once we receive your return, your refund will be processed and we’ll send you an email once this has been done.
It then takes several working days for the refund to clear into your original payment method.
If you don’t receive your full refund within this timescale, just get in touch with your order number, a list of the items returned and an image of your proof of postage receipt (showing the tracking information) and our friendly Customer Care team will be happy to help!
Why does it take so long to obtain a refund?
To begin, we as a merchant normally need some time to assess whether or not the refund request is real.
When products are returned, we will take the time to confirm and validate your justification for returning the products.
It is the customer’s obligation to return product items to our logistical facilities at his or her own expense.
Please contact our Customer Service department before returning any items.
Certain products will have to be returned to directly to the manufacturer.
Order refunds will not include shipping expenses, either to the customer or back to us, unless the garment has become useless owing to the manufacturer’s error.
Refunds are not available if the items have become useless owing to inappropriate wear, negligent wear, or intentional or unintentional damage by the buyer.
No, you cannot return online purchases to a physical shop.
We do not have a physical store and solely sell online.
While Manufacturing has several physical locations, it does not accept returns or refunds.
We are pleased to assist you if you have a query about any of our safety and workplace clothing, would want to place an order, or seek further information.
If you could not find an answer to your inquiry or require further information, please visit the following pages on our website.
Contact us by telephone or WhatsUp, speak or chat to our Customer Service on +358 46 5791038. Email us to hello@allworkgear.com